Frequently Asked Questions

Bookings


How to book?

Can I only book tours with you?

Booking Policy

How far in advance do I have to book?

Can we have extra people in the cabin?

How can I make changes to the booking?

 

How can I contact you?

Can I pitch a tent at your camping?

What languages do you speak?

 

Camp services


Can I get transfers to/from the airport/train station?

What tours do you offer?

Do you have storage facilities?

What facilities do you have in the cabins?

Do you have laundry facilities?

Do the cabins have electricity?

Can we buy souvenirs at the camp?

What can I do during my free time?

Can we have a double bed?

Will I have to use the public sauna?

Arrival and checking in


Where is Camp Alta located?

What is the payment method?

How do I get to the camp site?

What is the cleaning deposit and do I get it back?

Is bed linen and towel provided?

Can I request an early check-in or late check-out?

Do you have disabled access?

Food and drinks


Can I bring my own food to prepare at the cabins?

Where can I buy food to cook?

Terms and Conditions


Who is responsible for the bookings?

How do I cancel my booking?

How do I cancel the tour?

What happens if there is material damage?

Can I just camp in the Winter?

 

What about smoking in camp?

What about complaints?

 

About Swedish Lapland/Kiruna


What are the Northern lights or Aurora Borealis?

Can I see the aurora or northern lights from Camp Alta?

What is the currency of Sweden?

What is the weather like in Kiruna?

How many hours of daylight can be expected in Kiruna?